Returns
Returns & cancellations.
Ceresis aims to make returns straightforward for business customers. If a product arrives damaged, incorrect or defective, please contact us promptly with your order reference and details of the issue so that we can advise on the next step.
Before returning a product
1
Contact CeresisProvide the order number, product and reason.
2
Wait for authorisationDo not send goods back until return instructions are confirmed.
3
Follow packaging instructionsSome laboratory products may have specific handling or transport requirements.
Some products may be subject to specific return, hygiene, installation, bespoke-order or handling conditions. Where a product has special conditions, these will be communicated as part of the quotation or order process. Nothing on this page limits any rights that cannot lawfully be excluded.