Privacy Notice

Last updated: 16 August 2026

Ceresis Laboratory Supplies Ltd (“Ceresis”, “we”, “us” or “our”) respects your privacy. This Privacy Notice explains how we handle personal information when you visit our website, contact us, request a quotation, apply for a business account, place an order, use a customer account or otherwise interact with us.

1. Who we are

Data controller: Ceresis Laboratory Supplies Ltd. Location: North Northamptonshire, UK. Email: hello@ceresislabsupplies.com. Telephone: +44 (0) 7424 799522. Company number and VAT registration details will be added to this notice when confirmed.

2. Information we collect

Depending on how you interact with us, we may collect your name, work email, telephone number, company name, job role, billing and delivery addresses, purchase-order information, VAT/company details, account credentials, order history, quotation information, invoice and payment information, communications with us, and technical information such as IP address, browser and device information where this is required for security or site operation.

3. How we collect it

We collect information directly from you when you complete forms, create or use an account, place an order, request a quotation, contact us or communicate with our team. We may also receive information from your organisation, authorised colleagues, delivery providers, payment providers, accounting systems or other business partners where appropriate.

4. Why we use your information

• To provide products, quotations, deliveries and customer support.
• To process and administer orders, invoices, payments and business accounts.
• To assess and administer applications for credit or Net 30 terms.
• To maintain customer accounts, order history, quotes and account records.
• To communicate with you about orders, enquiries, deliveries, account matters and service issues.
• To prevent fraud, abuse, unauthorised access and other security incidents.
• To comply with legal, tax, accounting and regulatory obligations.
• To improve our website, products and services where we have a lawful basis to do so.
• To send marketing communications where permitted by law and, where required, with your consent or other appropriate permission.

5. Lawful bases

Depending on the activity, we rely on contractual necessity, legal obligation, legitimate interests and consent. For example, processing an order is generally necessary to perform a contract; keeping accounting records may be required by law; security and certain business communications may rely on legitimate interests; and non-essential marketing or cookies may rely on consent where required.

6. Who we share information with

We may share relevant information with service providers that help us operate the business, such as website hosting, form-processing, customer-account, payment, delivery, accounting, IT, email and professional-adviser providers. We only share information that is reasonably necessary for the relevant purpose and require appropriate confidentiality and data-protection safeguards.

7. International transfers

Some service providers may process information outside the UK. Where this occurs, we will use the appropriate safeguards required by applicable data-protection law, which may include adequacy regulations or approved contractual safeguards.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, customer-service, accounting, tax, legal and dispute-resolution requirements. Different categories of records may have different retention periods. When information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Customer accounts

Business account information may include company membership, role, orders, quotes, invoices, balances and saved addresses. Management users may have access to company-wide account information. Employee users receive a more limited view based on their role. Access is controlled through account permissions and authentication.

10. Cookies and local storage

The current website uses browser storage for practical functions such as maintaining your basket and remembering limited account/session information. We do not currently use advertising cookies. If we introduce analytics, advertising or other non-essential technologies that require consent, the website will provide the appropriate information and controls before those technologies are used.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure. No internet service can guarantee absolute security. Please do not send passwords, payment-card numbers or other highly sensitive information through ordinary enquiry forms.

12. Your rights

Depending on the circumstances and applicable law, you may have rights including access to your personal information, correction, erasure, restriction of processing, data portability, objection to certain processing and withdrawal of consent where consent is the lawful basis. Some rights are subject to legal exceptions.

13. How to exercise your rights

Contact hello@ceresislabsupplies.com with your request. We may need to verify your identity before releasing or changing information. We aim to respond within the applicable legal timeframe.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

15. Children

Our website is intended primarily for business and laboratory purchasing. We do not knowingly seek to collect personal information from children.

16. Changes to this notice

We may update this Privacy Notice when our services, technology or legal obligations change. The latest version will be published on this page with its update date.